Troubleshooting

These tips may help you diagnose and troubleshoot some common problems you might face.

• Is my system down?
  A system that is down, or not responding to network requests, has a "Down" icon next to it in the host listing.
• Why are my credentials rejected?
  If you can't log in because your credentials are being rejected, check that the machine is running and that you still have access to it.
• Why is my system unstable?
  Systems may become unstable for one of two reasons: hardware or software.
• Why is my system slow?
  There are many useful tools and steps you can take to help diagnose problems before contacting your TeamForge Lab Management support team.
• How can I speed up downloads from the Project Build Library?
  The most likely source of slowness is network congestion between your computer and CollabNet's servers.
• Can I check a directory every night and only download new files or files that have changed?
  You can use the PBL's text or XML directory indices to detect new files and directories.