General FAQs

Common questions on TeamForge usage.

What's the best way to search the CollabNet User Information Center?
Searching this site with the Eclipse search tool is a little different from searching the Web with a service such as Google.
What is a Publishing repository? How does it work?
Publishing repository, like the branding repository, is one of the default repositories that's created automatically when a TeamForge project is created and is intended to contain publicly-consumable files.
Is the CollabNet TeamForge SOAP API backward-compatible?
The CollabNet TeamForge Enterprise Edition 5.x and CollabNet TeamForge Enterprise 6.x APIs (including Service Pack updates) are fully compatible with CollabNet TeamForge.
What can I do with the SOAP API?
You can use the TeamForge SOAP API to do almost anything a user can do in the TeamForge web user interface.
How should my API client store user passwords?
Any reputable method of storing passwords will work, as long as your site is protected by SSL.
How does an application interact with TeamForge SOAP services?
TeamForge exposes a subset of the APIs defined by the application server as web services, through the SOAP protocol.
How do I require approval for new user accounts?
You can configure the system so that new users can create their own accounts, but the accounts are not activated until a site admin approves them.
How does TeamForge automatically sum up effort estimates?
As you refine your agile project plan, you break down user stories into smaller stories, and eventually into tasks. TeamForge can watch the changing effort estimates all the way down the hierarchy, and give you a running total for each parent artifact and all its children.
How does TeamForge use Velocity templates?
Velocity is the templating language that CollabNet TeamForge uses to render areas of the site with dynamic information.
How do URLs in CollabNet TeamForge 17.4 compare with URLs in CollabNet Enterprise Edition?
The URLs in CollabNet TeamForge 17.4 and CollabNet Enterprise Edition are not exactly the same, but they can be made to work together.
Moving to a CollabNet TeamForge project from a CollabNet Enterprise Edition project
If you have used the tools in CollabNet Enterprise Edition, you'll find the equivalent tools in TeamForge familiar.
Do I have to use the administrator-given password always?
No, you don't have to use the administrator-given password beyond your first login into CollabNet TeamForge.
What software configuration management tools are available in CollabNet TeamForge ?
In CollabNet TeamForge, users can browse the contents of a project's source code repositories and view detailed information about code commits, changed files, and associations with other CollabNet TeamForge items.
How do I determine which version of TeamForge is currently running?
To determine the version of TeamForge you are running, click on the question mark icon in the upper-right corner of the user interface and choose About TeamForge from the drop-down menu.
Why can't I reply when someone comments on my review?
By default, TeamForge doesn't add the review initiator to a review, which would be needed to facilitate this.
How does TeamForge support dynamic planning?
TeamForge helps you maximize your team's effectiveness by keeping you in close touch with the multiple moving targets facing your project.
How do you measure "effort?"
Effort is a uniform span of time for measuring work on your product. Defining the unit of effort is an essential part of planning your work.
Why is TeamForge Explorer forgetting my settings and not logging me in?
Certain conditions can cause TeamForge Explorer to stop functioning properly and to start behaving oddly. This can manifest itself as the app not logging you into TeamForge, or forgetting your settings, or other general strange behavior.
What is the file size limit on uploads or attachments in TeamForge?
TeamForge has a 2GB file size limit on uploads or attachments.
How can I import tasks into TeamForge Task Manager?
Tasks can be imported into the Task Manager by using the CollabNet TeamForge Task Management Plugin for Microsoft Project.
Can I associate objects of different projects?
Yes, you can associate an object (for example from document to subversion commit) in one project to an object in another project if you have access or are a Site Admin.
How can I find the number of files in a repository without checking it out?
To list the files in a repository use the command: svn ls -R file:///svnroot/REPONAME| wc -l (Requires local access to server)
What happens when log files get too big?
Log files can grow very large over time. To maintain reasonable log file sizes, you can rotate logs on a schedule.
How can I make the project pages invisible for any user who is authorized to see the project?
This can be customized by a Project Administrator.
How do I make the monitoring messages be sent from Forge Administrator?
You can change the default behavior for site options by changing the value from "false" to "true" in this statement: # MONITORING_EMAIL_FROM_ADMINISTRATOR=false
How can I access the native install version of TeamForge?
You will need to contact your account manager.
How do I enable/disable path-based permissions via SOAP?
The Path Based Permissions (PBP) are handled via the *roleList, *Cluster methods of rbacAppSoap. To enable PBP, use the "scm_fgp" (fine grained permissions) argument to addCluster.
How do I enable post-commit logging?
You do this by editing the post-commit.py file.
How do I put a notice to my users on the project home page?
To do this you will need to create a news item within the project. News items are posted and displayed on the project home page. News items are also displayed on the TeamForge home page.
What is a private IP address and what are the private IP ranges?
Any IP address that falls specified ranges is a private IP address and is non-routable on the Internet.
What is the suggested log configuration for a production system?
To troubleshoot installation issues, the default log4j configuration is set to DEBUG. This can cause the log files to become quite large. Once your system is successfully installed and in use, you should drop the log levels down to INFO.
What is the difference between a stagger and normal header in query result heading settings?
The normal and the stagger header preference setting allows you to set a standard header for your query view or a staggered header.
Can the query result be listed without the issue id?
No. Query results can never be listed without the issue id because issue id is the only field which identifies each issue uniquely.
How do I remove a news item?
You can delete any news item that you no longer want displayed on the project home page. Deleting a news item from a project also deletes it from the TeamForge home page.
How do I remove the OCN link from my TeamForge instance?
Remove the OCN link from your TeamForge instance by commenting out the header.ocn file in menu_bar.vm.
How do I send email from a specific sender address instead of the member address?
To send mail from a specific sender address change the MONITORING_EMAIL_FROM_ADMINISTRATOR token to true in the site-options.conf file.
Where can I download the TeamForge DTD?
You can download the TeamForge Document Type Definition (DTD) from the link below.
How do I remove the build and test link from TeamForge pages?
The site administrator can remove these links by checking out and editing the branding repository from the look project.
Can I query the CollabNet TeamForge database?
Yes, you can query the database if you are a site administrator or have been given access to System Tools by another site administrator. You can raise a database query by using the Admin > System Tools > Ad Hoc Database Query page.
Advantages of using the Apache TIKA parser library for indexing
Starting TeamForge 7.0, the underlying parser library for indexing has been changed from Stellent to Apache TIKA.
How do I connect to the Teamforge Postgres database?
You can use the psql-wrapper script to connect to the TeamForge application database.
How do I capture the output of "top" command?
Top is the realtime monitor of the running processes in a Linux system. To log the top running processes, use the following command: top -b -n 1.
How do I use the TeamForge updater to manage backups of old versions of TeamForge?
You can safely delete the items in your <sourceforge_base_install_directory>/sourceforge_home/backups as long as you are comfortable with your version of TeamForge , and have no desire to go back. This directory may also be safely omitted from your backup plan.
How do I resolve timeouts when calling web services?
This is due to the requested operation taking longer then your client SOAP stack is configured to wait before throwing a timeout. You will need to reference your client documentation to see how to update the timeout properties of the connection.
What resources can be searched on a TeamForge site?
The resources that show up in search results depend on the context in which you are working.
Locales and Languages in TeamForge
TeamForge supports English locale only. No support for Chinese Korean and Japanese (CJK) locales with TeamForge 17.1 and later.

Parent topic: Frequently asked questions about CollabNet TeamForge 17.4