Troubleshooting TeamForge errors

Common errors and solutions in TeamForge.s

Concept definition.

I deleted the email that verifies my CVS password. How can I retrieve my password?
You can sync up your TeamForge login and CVS passwords by changing your password in TeamForge.
Not all my team members appear in the "assigned to" field. Why is that?
In order to appear in the Assigned To field, the user must belong to a role giving them edit/view permissions on the tracker.
Why don't the branding repo changes get rendered into UI?
It may be due to the property 'subversion_branding.repository_base' pointing to /sf-svnroot instead of the /svnroot directory, which is used by the scm-integration of the csfe installation.
Why am I getting "Could not connect" status for my email and search server?
On the System Tools page, when you see "Could not connect status for search and email servers," you must stop and start your phoenix.sh process.
Why am I not able to see the charts for tracker metrics?
You may not be able to see the charts for the tracker metrics if the tracker initial load is not running correctly.
Post install fails for Git. What should I do?
Why am I getting a 'Not running' message when the Datamart service is stopped?
When TeamForge and Datamart are running in a single instance, the TeamForge database is stopped when you stop the Postgres services. The message, 'Not running' is displayed when you stop the Datamart service. You can ignore this message.
Why are the dynamic images that TeamForge creates broken?
If you have a fresh install of TeamForge and you're noticing that the dynamic images are not correct, you may be missing a library that is needed to create the images.
Due to firewall restrictions I cannot send email from James. How can I resolve this?
If James is unable to send email directly due to firewall restrictions, or mail being rejected from the application servers IP address, you may have to configure it to use a gateway mail server to send outgoing messages through.
Why is my email taking a long time to arrive?
TeamForge uses the James MTA to send and parse all email coming to and from the system. In this case, the best course of action is to look in the james mailet logfile.
How do I enable the Postgresql log files archiving when the services are not started using the CollabNet startup script?
The Postgresql log files archiving can be enabled by running a simple command.
Why am I not getting any error messages when executing the Subversion upgrade script?
Error messages may come when Subversion is installed with a dependent package from an unknown source.
Why do we have errors creating or altering repositories and adding or removing users?
The TeamForge SCM Integration server runs an instance of Tomcat and then launches TeamForge inside the Tomcat container.
Why am I getting an email specifying that the ETL job has failed?
You are getting this email because one of the Extract Transformation and Load (ETL) jobs has failed during the run.
My custom event handler is not working! What is wrong?
If you get a message in server.log (or events.log) that your event handler could not be parsed, these are some points you might check.
Why do I get a JBoss error - "failed to start in 240 seconds, giving up now" - while installing TeamForge?
You get this error when the system's RAM is less than the minimum recommended value of 4GB. However, it's most likely that JBoss will start within a few minutes.
JBoss crashed with out of memory error, how do I prevent this?
This can indicate that the JVM heap size is set too small.
JBoss status is in 'starting' for a long time. How to have JBoss started successfully?
If JBoss is not started successfully (status remains 'starting' for a long time), you may have to wait until it starts up successfully or you can kill JBoss process (using its PID) and restart it again.
Why would some users not get email?
Check your dnsserver-<date and time>.log.
Why do I get 'Name is Invalid' error when trying to create a project using createProject() method via the SOAP API?
You need to pass certain default parameters to createProject() method.
Why is the password and login shell changed for users on my cvs/svn server?
TeamForge uses local user accounts on the SCM server to provide access to CVS repositories via ssh.
Why am I not able to see the status of the Postgres in the collabnet startup script?
You may not be able to see the status of the Postgres if the host name of the HOST_ token is set to localhost in a SaaS multibox setup.
What does the "psql: could not connect to the server: No such file or directory" error message mean?
This error indicates that the PostgreSQL database server is not running. You need to restart the server.
Why do I get a proxy timeout when I try to view certain SCM pages?
If you are getting a proxy timeout error when you try to view a SCM page, you may need to configure the Apache 2.2 Proxy Timeout to 300 or less in the httpd.conf file.
Why do search and email server show "Could not connect"?
Typically this means the tomcat container for James and the search service are not running.
Why do I get a server status error when I perform a search?
Occasionally, an exceedingly large or complex document causes the search indexing service to abort.
Why can't TeamForge send my outbound mail?
If you are unable to send email directly due to firewall restrictions, or if mail is being rejected by the application server's IP address, configure TeamForge to send outgoing messages through a gateway mail server.
Why does the SOAP service show "could not connect" on the Server Status page when everything else appears to work?
This can be caused by an incorrect host name in /etc/sourceforge.properties. Rebuilding runtime will correct this, assuming the hostname is set correctly in the site-options.conf file.
Why does startup fail or produce errors?
If TeamForge fails to start up, or is starting but is throwing errors on every page, then typically something went wrong during the JBoss bootstrap process.
Why do I get a TeamForge system error in the project template creation page?
This may be because of a few stale permissions in the project in which you are trying to create the template.
How can a user who deleted a document get it back?
It is possible to recover the latest version of a document if someone has accidentally deleted it from TeamForge.
Why do I get a URL "not found" or "moved permanently" error after applying a patch/upgrade?
If you are experiencing a URL "NOT FOUND" or "MOVED PERMANENTLY" error after applying a patch or upgrade, then set Apache ProxyPreserveHost token to ON in the httpd.conf file.
Unable to embed Jenkins page into an iframe. How to fix it?
From the Jenkins version 1.532 and later, the Jenkins page is not displayed in an iframe.
The TeamForge-Binary integration is down after enabling SSL. What should I do?
TeamForge-Binary integration is found to be down soon after enabling SSL on sites which initially had SSL disabled. You must update the base URL, go URL and end point URLs stored in Postgres to access your Binary servers.
Why do ETL jobs fail post TeamForge upgrade?
ETL jobs can fail due to reasons such as incompatibility between the database and JDBC driver versions and ETL jobs not being able to connect to the Datamart. Try the following solutions.
Why are statistics charts broken on a wiki page?
Statistics charts such as artifact statistics, task statistics, FRS statistics and document statistics, when added to a wiki page, do not get displayed because the relevant markup formats [sf:artifactStatistics], [sf:taskStatistics], [sf:frsStatistics] and [sf:documentStatistics] have been deprecated from TeamForge 8.1 and later.
Error while modifying custom reports via branding repository. How to fix?
When you create a custom report, change its category via the branding repository and then attempt to view the original report that you created (before modifying the category), you will encounter an error.

Parent topic: Frequently asked questions about CollabNet TeamForge 17.11