Common errors in TeamForge

Common problems and solutions in TeamForge.

• Why won't my CollabNet TeamForge virtual machine installation start?
  CollabNet TeamForge won't start, or you receive an error message when trying to access your site.
• Why does my CollabNet TeamForge site show a different time than the host machine it is running on?
  In some cases it is possible for the clock in the CollabNet TeamForge VMware image to drift from that of the host machine. If you notice this issue, you can set the CollabNet TeamForge VMware image to synchronize time with an external NTP server.
• What happens when log files get too big?
  Log files can grow very large over time. To maintain reasonable log file sizes, you can rotate logs on a schedule.
• Why does my CollabNet SourceForge Enterprise site show a different time than the host machine it is running on?
  In some cases it is possible for the clock in the CollabNet SourceForge Enterprise VMware image to drift from that of the host machine. If you notice this issue, you can set the CollabNet SourceForge Enterprise VMware image to synchronize time with an external NTP server.
• Why won't my CollabNet SourceForge Enterprise virtual machine installation start?
  CollabNet SourceForge Enterprise won't start, or you receive an error message when trying to access your site.
• Why don't the branding repo changes get rendered into UI?
  It may be due to the property 'subversion_branding.repository_base' pointing to /sf-svnroot instead of the /svnroot directory, which is used by the scm-integration of the csfe installation.
• After switching to ADS authentification, why did the Create button disappear from the user admin section?
  When using external authentication such as LDAP, creating users from within the application is disabled. All users must be created via LDAP.
• How can I solve the PSQLException when starting the app server after changing my DB server IP address?
  You might need to replace the old IP address with the new IP address in the <connection-url> block of the file sourceforge-postgres-ds.xml, located in /usr/local/sourceforge/jboss/jboss-3.2.6/server/default/deploy.
• Why do search and email server show "Could not connect"?
  Typically this means the tomcat container for James and the search service are not running. You can restart this with the commands shown below. You may need to set the JAVA_HOME environment variable to the location of your JDK.
• Why is the password and login shell changed for users on my cvs/svn server?
  TeamForge uses local user accounts on the SCM server to provide access to CVS repositories via ssh. If any local user accounts on the SCM server match user names within TeamForge they will be changed.
• JBoss crashed with out of memory error, how do I prevent this?
  This can indicate that the JVM heap size is set too small. You can adjust this by changing the -Xms and -Xmx settings of the JBOSS_JAVA_OPTS token in site-options.conf and rebuilding runtime.
• Why don't help links in TeamForge work after upgrade from SourceForge Enterprise 4.4?
  After upgrading you may need to force the help links to point to the remote source. This can be done by uncommenting the following lines from site-options.conf and rebuilding runtime. HELP_AVAILABILITY=remote REMOTE_HELP_URL=http://help.collab.net
• Why am I getting "Could not connect" status for email and search server?
  On the System Tools page when you see "Could not connect status for search and email servers", you must stop and start your phoenix.sh and you may need to set the JAVA_HOME environment variable to the location of your jdk.
• Why is my email taking a long time to arrive?
  SFEE uses the James MTA to send and parse all email coming to and from the system. In this case, the best course of action is to look in the james mailet logfile.
• Due to firewall restrictions I cannot send email from James. How can I resolve this?
  If James is unable to send email directly due to firewall restrictions, or mail being rejected from the application servers IP address, you may have to configure it to use a gateway mail server to send outgoing messages through.
• Why do we have errors creating or altering repositories and adding or removing users?
  The SourceForge SCM Integration server runs an instance of Tomcat and then launches SourceForge inside the Tomcat container. If you are experiencing issues creating or altering repositories or adding and removing users from repository access, and the other SourceForge integration logs are not providing any clues, you may wish to review the Tomcat log at: /usr/local/sourceforge/tomcat/jakarta-tomcat-<version>/logs/catalina.out.
• Why does the SOAP service show "could not connect" on the Server Status page when everything else appears to work?
  This can be caused by an incorrect host name in /etc/sourceforge.properties. Rebuilding runtime will correct this, assuming the hostname is set correctly in the site-options.conf file.
• Why do I get a server status error when I perform a search?
  Occasionally, an exceedingly large or complex document causes the search indexing service to abort. This is typically when all searches in SourceForge return an exid to the user.
• Why would some users not get email?
  Check your dnsserver-<date and time>.log.
• What does the "psql: could not connect to the server: No such file or directory" error message mean?
  This error indicates that the PostgreSQL database server is not running. You need to restart the server.
• Why do I get a proxy timeout when I try to view certain SCM pages?
  If you are getting a proxy timeout error when you try to view a SCM page, you may need to configure the Apache 2.2 Proxy Timeout to 300 or less in the httpd.conf file.
• When using SourceForge Explorer version 4.4 SP1 to connect to SourceForge 4.4 SP1, I receive the following error message: "Error - wrong number of arguments".
  This error is due to an incomplete configuration of the SourceForge server. To correct this, add the following to /usr/local/sourceforge/sourceforge_home/etc/sourceforge_configuration.properties:
• Why do I get a URL "not found" or "moved permanently" error after applying a patch/upgrade?
  If you are experiencing a URL "NOT FOUND" or "MOVED PERMANENTLY" error after applying a patch or upgrade Apache ProxyPreserveHost token to on in the httpd.conf file.
• Why can't SourceForge send my outbound mail?
  If you are unable to send email directly due to firewall restrictions, or if mail is being rejected by the application server's IP address, configure SourceForge to send outgoing messages through a gateway mail server.