How are artifacts and defects synchronized?

Quality Center defects are synchronized with CollabNet tracker artifacts when you add or modify them in either system.

Note: You can use either Project Tracker or TeamForge tracker as your CollabNet tracking tool.

Here's what happens when you add a new CollabNet tracker artifact:

The connector detects the last value of the "Defect ID" attribute in the Quality Center project, increments it, and assigns it to a new defect.
In the case of Project Tracker, the new defect has a field called "PT_ID" that shows the corresponding Project Tracker artifact's ID. In the case of TeamForge tracker, the new defect has a field called "SFEE ID".
All other fields that are mapped between the two systems get synchronized.

When you create a new defect in Quality Center, a CollabNet tracker artifact is similarly added. In Project Tracker, the artifact contains a field called "Defect ID" corresponding to the Quality Center defect's ID. In TeamForge tracker, the field is called "QC-Id".

When you modify an artifact or defect in one system, the fields that you've mapped get updated in the other system.

Here's an example of a Quality Center defect and the corresponding Project Tracker artifact:

Quality Center defect

Corresponding Project Tracker artifact