EventQ Troubleshooting

You may encounter these problems when using TeamForge EventQ:

Certain activities appear grayed-out and I cannot get an activity's detail information
TeamForge EventQ sometimes learns about certain activities through an association reference before the details of the activity are officially reported by the source. Such activities are termed Phantom Activities and appear grayed-out temporarily. Once TeamForge EventQ receives information on this activity it creates a regular Details page and everything goes back to normal. Traceability graphs include these activities, but you cannot click on the commit nodes to get commit details.
Activities may be perpetually grayed-out when TeamForge EventQ is unable to retrieve activity information such as:
  • Activity details of events that occurred before TeamForge EventQ was started — TeamForge EventQ begins to gather data from configured sources as soon as those connections are established, but cannot retrieve historical activity data.
  • Activities that occurred during system down-time — In unusual circumstances such as power outage or network failure, TeamForge EventQ may never receive information about activities that occurred during such events.
Activities in the Activity stream appear out of chronological sequence
Solve this problem by synchronizing the clocks on servers that report data to TeamForge EventQ. The Activity stream shows activities in reverse chronological sequence. EventQ obtains the time stamp for activities from the originating server. Failure to synchronize the clocks of the various servers reporting data to TeamForge EventQ may result in activities that appear out of sequence. On Unix systems, use NTP or similar services to synchronize server clocks.