Updating the information in tracker artifacts is one important way that project
members can work together effectively.
When work has been done on a tracker item, or more information is needed, the project
member to whom the item is assigned should update the item's status accordingly.
Comments from other project members help the artifact's owner decide how to handle the
work.
For example, when the work defined in the tracker item is completed, change
its status from Open to
Fixed.
Your tracker administrator may have set up work
flow rules that constain your ability to do certain kinds of updates. For example,
an administrator may have specified that only users with the "QA Engineer" role can
change an artifact's status from Open to
Closed.
A project manager might also change an
artifact's priority, return it to the submitter for additional clarification, or
assign it to a project member for resolution or action.
Generally, the project
member to whom the tracker artifact is assigned will update the status. Any project
member with the appropriate permissions can add comments.
Tip: Each comment in an artifact or task has a unique ID with
its own URL. To link directly to a particular comment, copy that comment's URL and
paste it into an email, a project page, or another comment. For example, to point to
the third comment in artifact 12345, write artf12345#3 in your
comment. (If the artifact or task you are linking to is on a different site, give
the complete URL, like this:
http://mysite.com/sf/go/task1234#3.)
Artifacts support @mentions:
Artifact description and comments now support @mentions and users called out via
@mentions are added to the monitoring list. Include usernames with "@" as prefix (for
example, @mphippard) to add users to the monitoring list.
Note: Users called out via
@mentions must have "Artifact View" permission to be added to the monitoring
list.