Plan and track anything

Use the issue tracking system to track and manage issues such as product defects, feature requirements, and support requests.

• Find tracker artifacts
  The tracker contains a comprehensive search system that enables you to find a specific artifact or set of artifacts quickly.
• Create a tracker artifact
  Create a tracker artifact whenever you need to report and track a bug, feature request, support request, or other type of issue.
• Create a tracker artifact by email
  To create a tracker artifact without being logged into CollabNet SourceForge Enterprise 5.0, send an email to the tracker.
• Update a tracker artifact
  When work has been done on a tracker item, or more information is needed, the project member to whom the item is assigned should update the item's status accordingly.
• Edit a tracker artifact by email
  To update a tracker artifact when you are not logged into CollabNet SourceForge Enterprise 5.0, send an email to the tracker.
• Edit multiple artifacts
  When you have a large number of artifacts to update (for example, all the artifacts in a tracker, or a filtered list of them), use the Mass Update function to edit all the artifacts at once.
• Move a tracker artifact
  As work proceeds on a tracker artifact, its focus may change. If this happens, it may be appropriate to move the artifact into a different tracker, or to a tracker in a different project.
• Associate tracker artifacts with other items
  You can create connect tracker artifacts with other CollabNet SourceForge Enterprise 5.0 items such as documents or topics. Creating associations between items enables you to define relationships, track dependencies, and enforce workflow rules.
• Make a tracker artifact depend on another artifact
  To organize your work with tracker artifacts, you can make an artifact a "child" or a "parent" of another artifact.
• Set up a tracker
  When you start a tracker, you must decide which fields will be used, who will use them, and how they will use them.
• Create a tracker workflow
  To channel project members' work on tracker items, set up rules for how a tracker item can move forward.
• Export tracker artifacts
  To use tracker artifacts in other applications, export them to a .csv, .xml, or tab-delimited file.