Add a new issue when you want to report a defect, or request and track a task, feature or enhancement.
There are five types of issues:
- Defect: a problem with an existing feature that is not developed according to specifications, or does not work as designed. These are often referred to as "bugs."
- Enhancement: an improvement to an existing feature.
- Feature: an addition to the software to add a piece of functionality that does not yet exist.
- Task: an activity to be done on behalf or in support of a feature or enhancement. Tasks do not typically require direct changes to the code base.
- Patch: a special kind of issue — a section of code to be applied or attached to existing software. Often, a patch fixes a defect.
- In the Site Explorer view, click the Issue Tracker node under a CollabNet Enterprise Edition project.
- Right-click on an issue type and select Create Issue.
The Select Component dialog appears.
- Select the area within the project that this issue is associated with, and click OK.
Note: Only one selection is permitted.
The Status tab is displayed in the issue editor.
- For Title, enter a brief, specific statement to identify the issue.
- For Description, provide a full description of the issue including any pertinent history or activity around this issue.
- Select the hardware platform and operating system on which the issue was identified.
- For Version, select the release where the issue was found.
- Select a type for the issue.
- In the Assigned To field, enter the username of the individual in charge of resolving the issue.
- Select a subcomponent within the project, where this issue occurs.
- Assign a priority to the issue.
Note: Priority can be a value from P1 to P5, where P1 denotes the highest importance and P5 the lowest importance.
- Enter a URL for the issue.
Here are some guidelines on how to use this field:
- For defects, the URL leads to a fairly stable system where the the problem is obvious or can be easily reproduced.
- For enhancements, the URL provides details pertaining to the improvement, such as mockups.
- For features, the URL links to web-based material explaining the improvement, such as mockups or design specifications.
- For tasks, the URL could include links to the associated feature or enhancement.
- Click Submit to submit your changes to the server and save them.